Terms and Conditions

Last updated: May 20, 2025

1. Acceptance of Terms

By accessing and using Velvet Auto Wash Club's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Velvet Auto Wash Club provides premium automotive detailing and car wash services, including but not limited to:

  • Exterior car washing
  • Interior cleaning and detailing
  • Paint protection services
  • Mobile detailing services

3. Booking and Cancellation Policy

3.1 Booking

All service bookings must be made through our official channels. We reserve the right to refuse service to anyone.

3.2 Cancellation

Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations may be subject to a fee.

4. Pricing and Payment

All prices are in Swiss Francs (CHF) and are subject to change without notice. Payment is due at the time of service unless otherwise arranged.

5. Refund Policy

We strive to provide the highest quality service. If you are not satisfied with our service:

  • Please notify us within 24 hours of service completion
  • We will review your complaint and may offer a partial or full refund
  • Refunds will be processed within 5-7 business days

6. Vehicle Condition and Liability

While we take utmost care of your vehicle, we are not liable for:

  • Pre-existing damage to your vehicle
  • Damage caused by normal wear and tear
  • Issues related to vehicle age or condition

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate vehicle information
  • Ensuring the vehicle is accessible for service
  • Removing personal belongings before service
  • Notifying us of any special requirements

8. Intellectual Property

All content on our website and marketing materials is the property of Velvet Auto Wash Club and is protected by intellectual property laws.

9. Limitation of Liability

Velvet Auto Wash Club's liability is limited to the cost of the service provided. We are not liable for any indirect, incidental, or consequential damages.

10. Governing Law

These terms are governed by Swiss law. Any disputes shall be resolved in the courts of Zurich, Switzerland.

11. Contact Information

For any questions regarding these terms, please contact us at:

  • Email: info@velvetautowc.com
  • Phone: +41 44 524 21 42
  • Address: Seefeldstrasse 45, 8008 Zurich, Switzerland